Refund policy

Returns

Pacific Sleep Care will refund you on your original method of payment the amount of the charge.

Pacific Sleep Care will accept returns within 14 days of the original ship date. Shipping costs are not refundable. website. Please note that any product that has been opened cannot be returned. Please contact us prior to shipping products back to obtain a return authorization number from us.

Links to proper use of your product are located conveniently on the manufactures website or on the manufacture’s instructions that arrived in your package. We make every effort to help you be sure of sizes and features of all items prior to purchase. As always, please call us if you have any doubt or question about your order before it ships. We can be reached toll free at 1-866-210-6585 or at sales@pacificsleep.ca

As CPAP products are considered medical equipment of a very personal nature, all machines, including CPAP, APAP, BiPAP and Humidifiers, cannot be returned once the package has been opened, whether the unit shows hours of usage or not. Any warranty decisions for repair or replacement are made by solely by the manufacturer.

Pacific Sleep Care will accept returns on merchandise sold that have manufacturing defects. If the product you purchased has defective materials and/or workmanship, please contact us first for troubleshooting and then, if required, a return authorization number will be issued to you via email. No credits or refunds will be issued until we have received the product into our facilities and examined them. Please note that if any package that arrives with missing items or is damaged in transit, Pacific Sleep Care must be contacted within 10 days of receipt in order for a claim to be made.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@pacificsleep.ca. 

 

Errors & Misprints

Prices and availability are subject to change without notice. Pacific Sleep Care reserves the right to revoke and/or limit any stated offers and to correct any errors, misprints, or inaccuracies, even after an order has been submitted, as permitted by law. If you have already been charged for your purchase